Digra Co., Ltd. (hereinafter referred to as "the Company") establishes the following terms and conditions for the use of the electronic ticketing service "Flippa" (hereinafter referred to as "the Service") provided by the Company. Organizers who use this Service must carefully read and agree to these Terms before using the Service.
Article 1 (Definitions)
In these Terms and Conditions, the following terms shall have the meanings set forth below.
1. "User"
refers to all persons who visit, browse, or use the Service.
2. "Organizer"
refers to a User who has completed the organizer registration procedures prescribed by the Service and has been approved by the Company.
3. "Reservation holder"
refers to a person who has applied for an event set up by an Organizer on the Service.
4. "Attendee"
refers to a person who has entered an event hosted by an Organizer, or a person who has completed reception processing using an electronic ticket or similar method.
5. "Event"
refers to any event that an Organizer sets up, announces, manages registration for, or issues tickets for using the Service.
6. "Ticket"
refers to an electronic ticket or other data specified by the Company that indicates eligibility to participate in an Event.
7. "Transaction"
refers to the contractual relationship regarding participation in an Event established between the Organizer and the Reservation holder or Attendee.
8. "Service Fees, etc."
refer to the fees, charges, and expenses (including payment processing fees, ticket issuance fees, optional service fees, etc.) that the Organizer must pay to the Company for the use of the Service.
Article 2 (Scope of Application)
1. These Terms and Conditions apply to the use of the Service by Organizers.
2. Guidelines, fee schedules, help pages, and other rules separately established by the Company on the Service shall constitute a part of these Terms and Conditions.
3. In the event of any inconsistency between these Terms and the provisions set forth in the preceding paragraph, these Terms shall prevail.
Article 3 (Organizer Registration)
1. Organizer registration must be completed by the person who will become the Organizer, and registration by proxy is not permitted.
2. When registering as an Organizer as an individual, persons under 18 years of age may not become an Organizer.
3. The Company may refuse to approve Organizer registration if any of the following applies:
(1) The registration information contains false statements, errors, or omissions.
(2) The applicant has previously been subject to measures such as suspension of use.
(3) The applicant is associated with antisocial forces.
(4) The Company otherwise determines the registration to be inappropriate.
4. Organizers may not transfer, lend, pledge as collateral, or otherwise dispose of their status as an Organizer or any rights and obligations obtained through the use of the Service to any third party.
Article 4 (Management of ID and Password)
The organizer shall manage the ID, password, and other credentials for this Service at their own responsibility and shall not transfer, lend, or allow use by any third party. The Company shall not be liable for any damages arising from insufficient management or third-party use.
Article 5 (Changes to Registration Information)
If any changes occur in the registration information, the organizer shall promptly update the information. The Company shall not be liable for any damages caused by failure to update such information.
Article 6 (Withdrawal)
The organizer may withdraw from the Service through the prescribed procedure. However, if there are ongoing events or unsettled transactions, the Company may suspend or restrict the withdrawal (account deletion).
Article 7 (Position of the Service and Transaction Parties)
1. This Service provides a system that enables Organizers to manage event registration, applications, issuance of electronic tickets, and payment processing (including payment functions provided by or partnered with the Company).
2. The parties to transactions regarding event details, event execution, event-day operations, provided items, participation conditions, pricing, cancellations, and refunds are the organizer and the reserver or attendee, and the Company is not a party to such transactions.
3. In the event of trouble or disputes related to transactions, the organizer shall resolve them at their own responsibility and expense.
Article 8 (Responsibilities of the Organizer and Compliance with Laws)
1. The organizer shall bear full responsibility for the event details, operations, announcements, provided items, participation conditions, pricing, and refund handling.
2. The organizer shall comply with applicable laws and these Terms and use the Service appropriately.
3. The Company does not guarantee the accuracy, timeliness, safety, legality, or quality of event content.
Article 9 (Handling of Personal Information)
1. The Company shall handle personal information appropriately in accordance with its Privacy Policy.
2. The organizer shall properly manage personal information of reservers or attendees obtained through the Service in compliance with applicable personal information protection laws and regulations.
3. If disputes or damages arise from the organizer’s handling of personal information, the organizer shall resolve them at their own responsibility and expense, and the Company shall bear no liability.
Article 10 (Payment)
1. Credit Card Payment
If payment authorization from the credit card company cannot be obtained, the application will not be completed.
2. Convenience Store / Bank Transfer Payment
For convenience store or bank transfer payments, the transaction (ticket sales contract) is completed upon confirmation of payment. If payment is not confirmed by the specified deadline, the application will not be completed.
3. Cash Payment (Payment on the Event Day)
Cash payment is a method in which the organizer directly receives payment on the day of the event.
All matters related to collection, management, unpaid handling, receipts, refunds, and other matters related to cash payments shall be handled by the organizer at their own responsibility. The Company does not participate in the handling or management of funds and bears no responsibility.
Article 11 (Reservation and End of Sales)
1. Even during the reservation or sales period, reservations and sales for the event will end once the capacity or inventory set by the organizer has been reached.
2. Reservations or sales may be terminated due to circumstances of the organizer or the Company.
Article 12 (Reservation Completion)
After the payment is completed, the Company will send an email confirming the details of the application. The reservation shall be deemed to be completed at the time the email reaches the mail server that manages the email address entered at the time of application.
However, the reservation may not be completed due to input errors, communication failures, or email delivery issues such as non-delivery, misdelivery, or delayed delivery, and the Company shall not be liable for such cases (except in cases of willful misconduct or gross negligence on the part of the Company).
Article 13 (Changes and Cancellation after Payment Completion)
1. For payment methods other than credit card payment, changes to the application details and cancellations after payment has been completed will generally not be accepted. However, this shall not apply to free events.
2. Cancellations may be permitted for credit card payments only at the discretion of the Organizer. The cancellation conditions and any applicable fees shall follow the fee schedule specified by the Company or the conditions set by the Organizer.
Article 14 (Event Cancellation, Postponement, Changes, and Refunds)
Event cancellations, postponements, content changes, and refunds shall be handled under the responsibility of the organizer.
The Company shall not be liable for any damages incurred by reservers, attendees, or third parties as a result of such actions.
Article 15 (Prohibited Acts)
The organizer must not engage in the following acts when using this Service.
1. Violations of laws or these Terms.
2. Infringing upon the rights, interests, or reputation of the Company, reservers, attendees, or other third parties.
3. Acts that violate public order or morals.
4. Registering false information.
5. Sending or posting harmful programs or similar content.
6. Unauthorized access to the Company’s systems or actions that impose excessive load on them.
7. Acts that encourage the improper use of tickets.
8. Acts related to antisocial forces.
9. Any other acts that the Company deems inappropriate.
Article 16 (Suspension of Service Use, Event Deletion, and Account Deletion)
1. If the Company determines that the organizer falls under any of the following cases, it may take necessary measures without prior notice, including suspending use of all or part of the Service, deleting event information, or deleting the account.
(1) If the organizer violates these Terms.
(2) If the organizer engages in acts that violate laws.
(3) If the organizer holds events that violate public order or morals.
(4) If the Service is used for improper purposes.
(5) If there is a risk of causing damage to other users or third parties.
(6) If the Company determines the behavior to be inappropriate for the operation of the Service.
2. The Company shall not be liable for any damages incurred by the organizer due to the measures described above, except in cases of intentional misconduct or gross negligence by the Company.
Article 17 (Interruption or Suspension of the Service)
The Company may suspend or interrupt all or part of the Service without prior notice if it determines that regular maintenance, emergency maintenance, system failures, security measures, or other actions are necessary. The Company shall not be liable for any damages incurred by organizers or users as a result, except in cases of intentional misconduct or gross negligence by the Company.
Article 18 (Disclaimer and No Warranty)
1. The Company does not guarantee that the Service will meet the specific purposes of the organizer, nor does it guarantee its accuracy, usefulness, completeness, or continuity.
2. The Company shall not be liable for damages caused by interruptions, delays, data loss, or unauthorized access resulting from failures of communication lines, devices, or related systems.
3. The Company does not guarantee that emails or content transmitted from its website or servers will be free from harmful elements.
4. The Company does not guarantee the authenticity, accuracy, legality, or non-infringement of third-party rights regarding event information registered or displayed by the organizer.
Article 19 (Limitation of Liability for Damages)
1. If damages occur to the organizer in relation to the use of this Service, the Company shall not bear any responsibility except in cases of intentional misconduct or gross negligence by the Company.
2. Even if the Company is liable for damages to the organizer, such liability shall be limited to the total amount of service fees paid by the organizer to the Company during the most recent one-month period.
3. The Company shall not be liable for special damages, indirect damages, or lost profits.
Article 20 (Exclusion of Anti-Social Forces)
1. The organizer represents and warrants that they are not associated with antisocial forces and have no relationship with such organizations.
2. If the Company determines that the organizer has violated the preceding clause, it may take measures such as deleting the account, deleting events, or canceling transactions.
Article 21 (Modification or Termination of the Service)
The Company may modify or terminate all or part of the Service at its own discretion.
Article 22 (Changes to the Terms)
1. The Company may revise these Terms as necessary.
2. If significant changes are made, the Company will notify users through reasonable methods such as notices on the Service or email notifications.
3. If the organizer continues to use the Service after the changes, the organizer shall be deemed to have agreed to the revised Terms.
Article 23 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan. In the event that litigation becomes necessary in relation to these Terms, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Supplementary Provisions
Enacted on April 1, 2017
Revised on October 30, 2017
Revised on June 1, 2024
Revised on September 1, 2025
Revised on March 5, 2026
Digra Co., Ltd.
